Concrete Chandler Privacy Policy
Last Modified: January, 2025
**Introduction**
Concrete Chandler LLC (“We”, “Our”, or “the Company”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.concretechandler.com (“Site”), engage our concrete services, or otherwise share information with us (collectively, “Users”). Please read this policy carefully to understand our practices.
**Grounds for Data Collection**
We process your personal information (“Personal Information”), meaning any information that can identify you with reasonable means, to fulfill our contractual obligations, provide our services, protect our legitimate interests, and comply with legal and regulatory requirements.
By using our Site or services, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.
**What Information We Collect**
We collect two types of information:
1. **Non-personal Information**: This is unidentifiable data collected via your Site usage, such as browser type, operating system, access time, and Site activity (e.g., pages viewed, clicks). We use this to improve Site functionality and user experience.
2. **Personal Information**: This includes:
- **Contact Information**: Name, email, phone number, and address provided when you request estimates, sign contracts, or communicate with us (e.g., via email, phone, or in-person).
- **Service-Related Information**: Project details, site addresses, or payment information collected during service agreements.
- **Device Information**: IP address, geolocation data, or unique device identifiers collected through Site usage.
- **Analytics Data**: Information from tools like Google Analytics about Site usage (e.g., pages visited, time spent).
**How We Collect Information**
We receive your Personal Information from:
- Voluntary submissions (e.g., estimate requests, contract forms, or Site registration).
- Your use of our Site or services (e.g., browsing activity, project communications).
- Third-party providers (e.g., analytics vendors, payment processors like Square or Stripe).
- Offline interactions (e.g., phone calls, signed contracts, or in-person consultations).
**How We Use Your Information**
We use your information to:
- Provide and manage our concrete services (e.g., preparing estimates, scheduling projects).
- Communicate with you about services, updates, or customer service issues.
- Process payments and manage billing.
- Improve our Site and services through analytics and user feedback.
- Send marketing materials (e.g., service promotions), with an option to unsubscribe.
- Comply with legal obligations (e.g., tax reporting, regulatory compliance).
**Sharing Your Information**
We do not sell or rent your Personal Information. We may share it with:
- **Service Providers**: Trusted third parties (e.g., payment processors, hosting providers, CRM tools) to deliver our services, located in the U.S. or jurisdictions with adequate data protection.
- **Affiliates and Subcontractors**: For project execution or Site operation, bound by this Privacy Policy.
- **Legal Authorities**: If required to comply with laws, regulations, or legal processes, or to protect our rights, property, or safety.
- **Corporate Transactions**: In case of a merger, sale, or asset transfer, where the acquiring entity assumes this policy’s obligations.
**Your Privacy Rights**
You have the right to:
- Confirm whether we process your Personal Information and access it.
- Request a copy of your Personal Information in a structured, machine-readable format.
- Request correction or deletion of your Personal Information.
- Object to or restrict our processing of your Personal Information.
- Opt out of the sale of your Personal Information (note: we do not sell your data).
- Lodge a complaint with a supervisory authority (e.g., Arizona Attorney General or, for California residents, the California Privacy Protection Agency).
To exercise these rights, contact our Data Protection Officer at info@concretechandler.com. We may verify your identity and respond within 30 days, subject to our legitimate interests and legal obligations.
**California Privacy Rights (CCPA)**
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Know the categories of Personal Information collected, used, or shared.
- Opt out of any sale of your Personal Information (not applicable, as we do not sell data).
- Request deletion of your Personal Information, subject to exceptions.
- Not be discriminated against for exercising your rights.
Contact us at info@concretechandler.com to exercise these rights.
**Data Retention**
We retain Personal Information for:
- Contract-related data (e.g., project details, payment records): 7 years to comply with tax and legal obligations.
- Marketing data (e.g., email addresses): Until you unsubscribe or we no longer need it for promotions.
- Site usage data: Up to 2 years for analytics purposes.
We securely delete or anonymize outdated information at the earliest reasonable time, unless required by law.
**Cookies and Tracking**
We use cookies to enhance Site functionality:
- **Session Cookies**: Temporary, deleted when you close your browser.
- **Persistent Cookies**: Store preferences for repeat visits.
- **Third-Party Cookies**: Set by analytics tools (e.g., Google Analytics) to track Site usage.
You can disable cookies via your browser settings, but this may limit Site functionality. Google Analytics data is used only to improve our Site, subject to Google’s Terms of Use and Privacy Policy.
**Data Security**
We use industry-standard measures (e.g., encryption, access controls, secure servers) to protect your information. However, no system is fully secure, and we cannot guarantee protection against unauthorized access. In case of a data breach, we will notify affected users within 72 hours, as required by law.
**Data Transfers**
All data is processed in the United States, primarily in Arizona. If we transfer data to third parties outside the U.S., we ensure they comply with this Privacy Policy and applicable data protection laws.
**Marketing Opt-Out**
We may use your contact information for promotional materials. You can unsubscribe via links in our emails or by contacting info@concretechandler.com. We may still send non-marketing communications (e.g., service updates, billing notices) without opt-out options.
**Minors**
Our Site and services are not intended for minors under 18. We do not knowingly collect their Personal Information without parental consent. If you believe a minor has provided us with data, contact us at info@concretechandler.com.
**Updates to This Policy**
We may update this Privacy Policy, with material changes effective upon posting on our Site. The “Last Modified” date will reflect updates. Continued use of our Site or services after changes constitutes your consent.
**Contact Us**
For questions or to exercise your rights, contact:
Concrete Chandler LLC
1900 S Carla Vista Dr Ste 6636, Chandler, AZ 85246
Email: info@concretechandler.com
Phone: 866-410-9325
